Assignment #1 From Business Data Communications & Networking, 6th Edition:

Readings, Responses And Activities From Selected Chapters


 
 
Course: MCTE 650 — Computer Networks
Subject: Assignment #1 from MCTE 650 Syllabus, Fall 1998
Title: Assignment #1 From Business Data Communications & Networking, 6th Edition:
  Readings, Responses And Activities 
From Selected Chapters
  Fitzgerald, Jerry, and Dennis, Alan (1998)
Professor: Dr. Robert Lipton, Ph.D.
Student: Leanne C. Boyd
Usercode: boydl
Email: boydl@scis.acast.nova.edu
Due date: October 12, 1998

Actual submission date: October 11, 1998
 
 



 
 


 
 

Table Of Contents

Table Of Contents

Assignment #1 from Business Data Communications & Networking, 6th Edition:

 
Readings, Responses And Activities From Selected Chapters
  Chapter 1: Introduction to Data Communications

Chapter 2: Network Applications

Chapter 3: Telephone Communication Hardware

Chapter 4: Data Communications Hardware

Chapter 5: Data Transmission

Chapter 6: Data Link Layer
 

References




 
 

Assignment #1 From Business Data Communications & Networking, 6th Edition:

Readings, Responses And Activities From Selected Chapters
 
 


 

Chapter 1: Introduction to Data Communications

  1. Define five uses of data communications.
Our world has reached a level of networking where the real pertinent question probably is: "Define five scenarios that do NOT make use of data communications." Our text has strong examples of current or recent uses of data communications in commerce, education, the military, and on an individual level. Many examples exist that show the high level of importance data communication plays in our daily lives.
    1. Military applications for data communications: A good network system provides the military with a means for transmitting vital, secret, and logistic information. This is sometimes the difference between a successful mission, and failure. In Desert Storm, such a network was NOT initially in place, and caused major problems in the shipment and timely arrival of spare parts, documentation and other vital needs. Finally, a proper network for relaying data was implemented and United States military and other nationalities were then more prepared. (Fitzgerald & Dennis, 1998; p. 8).
    2. Commercial applications for data communications – Inventory management: One of the most critical tasks in the retail industry, for commercial success, is the management of inventory. Wal-Mart stands as the best example of highly efficient use of data communications in managing an almost overwhelming inventory that literally could not be managed without modern data architecture. Wal-Mart’s extensive data communications system consists of "34 mainframe computers, 5000 network file servers, 18,000 microcomputers, 90,000 handheld inventory computers, and 100,000 networked cash registers." (p. 7). This is a data system that is almost impossible to envision, yet the efficiency of their system directly results in the success of the company. Data communications systems such as this have literally transformed the retail industry.
    3. Corporate applications for data communications – the company Intranet: Data communication includes just about any form of communication within a business that lends itself to an electronic environment. For several years, a typical and successful mode for this kind of communication, has come to be known as the company Intranet. "Generally, the term ‘intranet’ refers to the use of Internet technology (TCP/IP, FTP, World Wide Web) within an organization for the private purposes of the organization. This can involve all the services that the Internet and the Web have come to be used for: e-mail, file transfer, information dissemination, even transaction processing." (Grochow, J.M., 1996). From these definitions, it is apparent that today’s data communication systems are an outgrowth of technologies that have been around only a few years, especially in any widespread manner. Starting a successful Intranet means creating and maintaining the data. The important news here is that in order for this to be a data communications system that will work, the company must dedicate itself to maintenance of the data. It is the purpose of this writer to not only show USES of data communication, but reasons for successful use of such.
    4. Educational applications for data communications – Networked learning: In many ways, the data communication delivery system for an educational institution is exactly the same as a corporate Intranet. This is a very specific use for data communication archival and retrieval that is experiencing a huge increase in use. If "creating an intranet, then, means nothing short of becoming a ‘next-generation organization – one that works anything, anytime, and anyplace to satisfy its customers, and one that knows the meaning of ‘knowledge management,’" (Grochow, J.M., 1996) then it is simple to see the similarities between the company Intranet and the distance learning network, such as is found at Nova Southeastern University. It isn’t easy to provide and maintain such an "on-demand" system, but it’s how to get business or educational value, for corporate or the educational world. In both instances, the particular use of data communications falls in the realm of archived and retrievable information.
    5. Educational applications for data communications – Connection and sharing: If the ability to archive and retrieve information is one superior use for data communication, then the ability to make connections and share that information is even a higher-ordered use. "Sharing information and ideas with colleagues is a fundamental component of teachers’ professional development, and computer networking has been a tremendous facilitator of teacher-peer networking." (Harasim, et al., 1997, p. 68). This use of data communication also helps the student in perceiving themselves as active members of a larger community. An unexpected Internet "find" is an excellent example of this. Our textbook’s author has websites for the book at http://tcbworks.cba.uga.edu/~adennis. Business Data Communications and Networking, the fifth edition is found at http://tcbworks.cba.uga.edu/~adennis/fifth.htm and the sixth edition is at http://www.cba.uga.edu/~adennis/telecom . To further show this particular use of data communication for sharing educational material, the author (5th edition site) leads the viewer to an online slide (PowerPoint) version of the chapters of the book, teaching and learning the contents of the book. It is located at: http://maristb.marist.edu/~jzj6/@httpd/datacom/dc_notes.htm (Fitzgerald & Dennis, Online, 1998).
  1. What is the difference between data communications and telecommunications (teleprocessing)?
    Data communications is where computer information is moved from one point to another by means of electrical or optical transmission systems. These kinds of networks help in making more efficient use of our computers by providing a faster information flow. They directly affect the daily control of business by this element of increased speed. Data communications would include the data collected from microcomputers and other devices, which is then transmitted to central points with more powerful microcomputers or a mainframe, or the reverse of this. The most well known form of data communications would probably be Email.

    A more broad term is that of telecommunications, which also includes the transmission of audio and video (such as images, graphics, animation and the like), as well as data. Typically, telecommunications also connotes longer distances for transmission, as well as longer transmission times for such items as graphics and audio files.

     
  1. a)  What are three fundamental trends driving the future of telecommunications and networking?
These three major future trends are:
  1. Pervasive Networking
  2. Integration of Voice, Video, and Data
  3. New Information Services
Our text points out (p. 20) that these trends have become, and will continue to become ever more interrelated, until finally it will be impossible to consider one without considering all of them. In a short 15-year span, we have moved from transmitting data at just 9600 bits per second, to moving it at 64,000 bps. It has taken us from the age of utilizing a computer for communicating data, to an age we must simply call the Communications Era. The strength and power of new technologies certainly don’t lie in the realm of a single computer, no matter how powerful it is.
    b)  How do they relate to you in your personal and professional life?
In evaluating this question, several things were noticed. First, this author believes that new technologies have narrowed the dividing line between that which is personal and that which is work. These areas very much overlap each other. Ironically, this can almost be compared to earlier ages of humanity, where, for instance, the life on the farm was both the work and personal environment. In many ways, new technologies have returned a zone of personalized, customized living to many of us. Secondly, it must be noted that the keyword, FUTURE, no longer applies to this phrase of "future trends." We are currently living the future. These things have already, to one degree or another, enhanced or invaded our lives. The Future is NOW.
    1. Pervasive Networking:

    2. Technology has indeed become pervasive. However, there are more complimentary and soothing terms to explain this same identity. It has also been called Ubiquitous Computing, which is characterized by the deep embedding of computation in the world. (Denning & Metcalfe, Chapter 6 1997, p. 75). BECAUSE the aspect of having computers literally everywhere – networking every aspect of our lives – is so intrusive, I prefer to think of this as ubiquitous computing, for its link to an even more stabilizing designation, which has been called Calm Technology. (p. 75). Right now, in my home, as well as in the homes of millions, I have probably as many as 40 microprocessors – in alarm clocks, the microwave oven, the television and its remote controls, the stereo system, the underground watering system, and of course, in three personal computers and a dozen peripheral devices. They are all around me. Yet, as saturated as this is (ten years ago I would have had very few of these), these elements are not visible, forceful entities. They are the "first children" of this calm technology, where their action (and eventually, interaction) is simply at the periphery of my vision. I am, at some deep level, aware of their activity, yet it does not invade my conscious space. In contrast, they actually provide a subliminal level of comfort, knowing that each tiny computerized piece is efficiently doing its job. My harmony is only threatened when the power is disabled and my calm technology just shuts off or is disabled. My awareness is minimal as these entities make themselves known in my life, and the ability to move this awareness from my immediate concern to the back burner, provides an encalming control in my world. (pp. 79-80).

      With certainty, I believe we will see huge leaps in this calm technology. Each new purchase will bring new levels of silently, invisibly embedded computerization – with actually no choice for going back to a less-advanced "toy." Like the television dials of only a couple decades ago, it will be impossible to find electronics without these computerized niceties.

      In my work at Lucent Technologies, it was interesting to learn that in many of the Third World countries, the use of the cellular phone is much higher than even in the United States. Because the cost of laying cable is so high, this has become the method of choice for implementing not just telephone networks, but also all the new technologies for data transmittal. I think our book is almost incorrect in stating that "once the cost of cellular service drops elsewhere in the world, more computer networks will begin to use it, making wireless networking commonplace."

      The truth of the matter is that the United States still sees the cellular phone as a means of calling home from the freeway, while many areas of the world see computer science instituting the very wireless networking services that we are discussing! In this area of the country, in nearby small towns just into the foothills of the Rockies, there are many people experimenting with cellular connection, as it is easier to solve these "aerial" connection problems than it is to move the mountain that sits directly in your view of downtown Denver, or to lay many miles of cable up the twists and turns of a mountain road. In this case of cellular connectivity, it appears that necessity is indeed the mother of invention, and those in need of inventive methods are leading the way.

      Definitely, EDI (electronic data interchange) has been a part of my personal and professional life for more than two years. I have telecommuted several large jobs in those two years. Both were website projects, with the Colorado State Department of Justice, and with Lucent Technologies. More than just the work arena, much of my shopping and spending habits have slowly turned to the paperless, online environment. It is much more efficient and fun than battling the roadways and the Malls. We might even call it Calm Consumerism!
       

    3. Integration of Voice, Video, and Data:

    4. I was first introduced to this in my undergraduate program at Metro State College of Denver, in the summer of 1996. The delivery system was the yet-not-updated web server of the college; the software was Cornell University’s CU-SeeMe. The delivery was terrible, but the theory was intensely provocative. Since that time, I have investigated and experimented with videoconferencing as much as possible. My position at Lucent Technologies revealed that the business world has invested great time and money in this medium. With the advent of services such as WebTV, push technology, and refined equipment for the delivery of all content that is BIGGER than text, we must all admit that this arena is no longer delegated to the future. If it isn’t in our arsenal of digital tools today, it probably will be by tomorrow! This, for instance, is where I believe online learning is headed. With the addition of visual and aural techniques to the quickly growing list of animated and interactive choices, the distance learner will soon have optimal choices in their modes of learning.

      It must be pointed out that literally every computer sold right now falls into the description of "multimedia." Much power and speed is available to each household and certainly is no longer limited to the corporate setting. My recent purchase of a powerful Dell laptop has increased my use of the integrated services that are popping up everywhere on the Internet. Daily, I utilize a welcome addition to my tool kit, which is the RealPlayer version 5.0. With quite a sophisticated jump, RealNetworks has made daily news, entertainment, and learning scenarios into very sophisticated multimedia experiences. This computer has basically taken away the need for a television in my household, in my opinion. The larger screen of the television is very nice, as is the VCR capability. It goes without saying that, except for needing to find time, I am capable of utilizing the both, by connecting the computer capacity (with its DVD-ROM) to the big-screen television and the VCR. I must point out that my family purchased its first black and white television when I was five years old. The small town we lived in, in New Mexico, provided NO television signal, and we were enraptured by the fuzzy outline of images we could pick up from Roswell. These 40 years since has seen huge changes in the electronic components with which I live!!

      I work and correspond with many people who are looking into the integration of voice, video and data. In one discussion group I belong to, a recent inquiry was posted: "My organization is in the process of upgrading our phone system (PBX) and I’m investigating switching our voice mail system from the Audix voice mail to a PC based one that would integrate a Definity PBX with our MS Exchange Server. Our goal is to have a unified Text/Fax/Voice system. If you have experience with such products, or know of resources I could investigate, please reply." (Dzilvelis, Steven, 1998). Because this is of such interest to me, and also because Definity is a Lucent telecommunications architecture and was the topic of my recent instructional website development project, I checked out the websites that were suggested by the members of the Rocky Mountain Internet Users Group (RMIUG). These were: 1) MediaGate at http://www.mediagate.com/ and 2) VirtualPlus at http://www.virtualplus.com/. Each of these websites offers things that they are calling the next generation in access server technology, enhanced Service Provider functions such as the combination of open architecture, powerful DSP technology and sophisticated application software, Universal Messaging, IP Fax and IP Phone, both WAN and LAN connectivity, and pioneer efforts in messaging technological developments such as Web collection of messages, Text to Speech, and relative newcomers such as "Workgroup Messaging," "Global Message Roaming," and "advanced, node-based, and distributed operation." (VirtualPlus, 1998). Although difficult to keep up with, it’s obvious that these things are here to stay, in each of our daily lives. I find that each time I decide to upgrade my equipment, I have many difficult decisions to make, concerning the efficiency and offerings of delivery options that are available to me.
       

    5. New Information Services:

    6. As students at Nova, this is perhaps the arena in which we see and experience the most diversity and abundance of examples. Each individual who places a web site, literally becomes a publisher. Our text points out that, of the vast information online, much of it is not reliable. Unfortunately this is true, as the opinions and facts expressed online are as varied as the millions of personalities who are publishing "up there." For the distance learner, this can become one of the most difficult tasks – learning to weed through the options and to determine which is reliable as information versus that which is only opinion, or worse – incorrect! In my own personal and academic life, I have developed strategies for comparing information found in different locations, and have made a huge effort to become proficient in the use of search engines. Our textbook author states that "In the future, we can expect information services to appear that help assure the quality of the information they contain." (p. 21). This will be a huge help when it comes to an academic or professional search, if there are agencies that we can come to trust. However, in my own mind’s eye, it seems almost a futile attempt to categorize each and every web page for its reliability, and a project that could never be totally accomplished. I feel that the online adventurer must simply continue in her/his pursuit, all the while using common sense, while learning to determine that which is vital and true for their own causes.
  1. Briefly describe the four layers that can be used to discuss and analyze networks.
    1. The application layer, or layer 4, is the actual application software used by a network user. This is the means for accessing the network, and the software also defines what type of messages are sent over the network. Examples of network application software would be Internet software such as Netscape or Internet Explorer (browser applications), FTP software such as WS_FTP, or any of countless software that have been created for specific Internet use, such as Shockwave by Macromedia, or CosmoPlayer by Silicon Graphics. The application, then, is what generates the data for the message to be transmitted. (Stamper, 1998, p. 15). For the data to be universally received in a multi-platform environment, standards for cross-platform ability must be a part of the software application (as in email software).
    2. The network layer, or layer 3, is the next step, where three functions are performed before passing the message on to the data link layer. First, the network layer translates the address of the message into a language that can be understood by the network. Secondly, if there are many routes by which the message can arrive at its destination, the network layer makes the decision for which route to take. For instance, a time-sensitive, critical message may require a leased communication line, while a long file transfer may be better suited for a satellite link transmission. (p. 16). Finally, the message may be broken into smaller, more easily transmitted portions by the network layer.
    3. The data link layer, or layer 2, also is responsible for performing three functions before passing the message on to the physical layer. This layer actually controls the physical layer, as it is responsible for deciding when to perform the transmissions. Secondly, it formats the message by showing which part is the actual address, and where the beginning and ending of the message is. Third, it detects and corrects errors caused during transmissions. These are all parts of establishing the protocol by which a node can send and receive data. (p. 16).
    4. The physical layer, or layer 1, is exactly what its name suggests. It is all of the physical connection parts and pieces, such as computers, modems, , cables, satellites, and other hardware devices that make up the means for transferring the series of electrical, radio, or light signals through a circuit. It is the actual physical connection between the sender and the receiver. It specifies both the type of connection and the form of signals (such as radio waves or light pulses) that pass through the layer. It also specifies the speed of the transmission. (p. 16).
Back to the Table of Contents

Back to T.O.C.
 
 


 

Chapter 2: Network Applications


 
  1. Describe four types of Groupware. What are the benefits and limitations of each? Would your organization benefit from its use?
  2.  
    1. Discussion Groups: These are collections of users who have come together to discuss a common subject. There are thousands of discussion groups available, formed around just about any topic conceivable, such as education, gardening, music, politics, local area information, and of course, every SUB-topic under the main topics. Many of these groups are extremely active and have been around for a long time. Many others live a short life, for lack of interest. The Usenet newsgroups are formally organized, requiring the vote of all interested persons on the Internet. They are actually huge bulletin boards, and some are private, such as those run by some universities or private groups such as hospitals. On the reverse end, some institutions do not allow access to all Usenet groups, such as the moratorium many universities place on the accessing of sexually explicit newsgroups. Listservs (or listservers) are similar, but less formal, with the listserv mailer routing all messages to all subscribed members. This can provide some embarrassing moments! Generally more focused, listservs are also smaller than Usenet groups. There is no central list for this type of group, and they are harder to find.
    2. The key benefits for discussion groups is probably more pertinent to individual users than for companies. They are easily accessible, and offer much choice for participating in discussion of interesting subjects. They offer a very specific environment where not only can you exchange information, but they also are small enough that friendships can be made. A large corporation such as Lucent probably would not utilize discussion groups, unless individual employees found a specific group that provided hard information in a given area. For the small business owner, however, there are many useful discussion groups for finding information for anything from how to run your business, to software how-to’s, to industry-specific contact lists.
       

    3. Document-Based Groupware: This form of groupware is a document database designed to store very large collections of data ranging from graphics to text, and is arranged in a hierarchical structure of sections, documents and folders. The most well known example is Lotus Notes (Domino). The success of this software has been widely noted and written about, as it has so many pertinent applications for team-based work or educational purposes. Lotus Notes allows for creating huge bulletin board systems, and its system allows for easy linkage between messages. It also allows for workflow automation, which is an automated process by Notes for handling the subsequent jobs in a process such as insurance claims (or student financial aid processes or registration), where many people handle step-by-step portions of the job. Notes can be used to automate the process. One of its greatest abilities is that of replication, where there is an automatic sharing of information among the linked servers. When changes are made to a document, the changes automatically appear on all other servers. In recent months, Netscape has added a similar groupware in Communicator, and Microsoft has added Exchange. More and more vendors are looking toward the Web browser as their client software. This allows anyone with Web access to use the groupware server. This groupware method, in this writer’s opinion, holds the greatest promise for its type.
    4. There are many key benefits that I can see in this area of groupware. The astounding success of Lotus Notes in educational systems such as the University of Nebraska, is testimony to the many uses this groupware has for the online learning environment. Along with the virtually limitless archive capacities of Notes, it also holds great promise for real-time classroom situations and communication, as well as its replication abilities. This will cut the error factor drastically, and make all the contents of the linked servers into an instantly updated, on-demand tool.

      The possible uses for individuals are almost limitless, too, but I think mostly as the individual user is connected to a larger faction, such as a business or educational facility.
       

    5. Group Support Systems: These, also known by the acronym GSS, are software tools directed at the needs of groups working in the same location, at the same time, for aiding in the decision making process. In meeting rooms equipped with a networked computer and a large-screen video projection system, which adds up to a large electronic blackboard, groups work with GSS software that allows for communication via several different means. In large groups, people can type ideas down that would otherwise be lost in a large, general meeting. The "anonymous" setting allows for submission of ideas by persons who might be otherwise intimidated by a large group. With the aid of GSS, much time can be saved in the decision process, sometimes as much as 50-80%. Again, vendors are using the Web browser as the client software, so this is now a method widely available for any group with Web access.
    6. The key benefit for GSS lies in its ability to provide every individual the equal opportunity to be "heard." Even those who are shy or not usually overt with opinions, are enabled. As a small home studio, this particular groupware would not be something that I would need. However, at Lucent, they have several departments that are in the act currently, of designing their own very topic-specific GSS systems. I see this as an important tool especially for large groups.
       

    7. Videoconferencing: All the other groupware focused on text and graphics, while videoconferencing provides the real-time transmittal of video and audio signals. Although some videoconferencing still takes place in specially outfitted rooms, there has been a leap in the use of desktop videoconferencing, with small cameras and special software such as Cornell’s CUSeeMe. Some setups are quite expensive, but there are systems that cost around $150 that allow participants to communicate verbally as well as with video – from their own office desktop.
    8. Working at Lucent Technologies allowed me a glimpse into the highest end of technical possibilities for videoconferencing, as some of the setups were quite expensive and impressive. On the lower end, I was also introduced to lower-cost systems that were used by some employees on a daily basis. Many departments within Lucent are divided across the country. The Print and Publications Department has employees in California, Colorado, New Jersey, and scattered other sites with only one or two workers. Daily or at least weekly meetings were necessary for this department. Very often, impromptu meetings were devised via email alert, and phone conferencing, but many weekly meetings were held via videoconferencing methods. As our book states (p. 56), the key benefit of this method is the time and cost savings because of reduced travel needs. Properly structured and implemented, this is an invaluable tool to a company, and one that is becoming more widespread. Since the key benefit, in my opinion, is that of the utmost in real-time communication, videoconferencing will probably continue to grow in popularity both in the corporate and the individual sectors. I see great uses for it within the education system, also.

  1. a)  Describe two types of videoconferencing.
    1. Special-purpose meeting rooms, carefully outfitted with audio and video equipment
    2. Desktop videoconferencing (both methods are described above)
b)  Which do you think will be more common in five years. Why? Without a doubt, the desktop videoconferencing will be the most common. However, it is going to be very different than what we have right now, as the advances will keep pace with all other technological leaps, and costs will continue to come down. Our society has become immersed in the "gifts" of our technical age, and expectations grow higher with each advancement. An example is in the entertainment industry, where, in the early Star War years, the Spielberg special effects were astounding. Although still astounding, if in memory only, today’s digital effects and sophisticated computer animation have given today’s youngsters almost a jaded attitude toward these visual marvels. The shark terror of Jaws, for instance, brings only yawns and a giggle from my 11-year-old. She speaks of the "back when" times when this movie was made as if it were pre-historic. Yet the movie is about as old as she is. Having known only increasingly sophisticated special effects, she sees all early attempts (a whopping no more than 15 years ago) as very minimal and even laughable. I use this analogy because it is my opinion that the desktop videoconferencing setup of today will be extremely archaic within the next 15 years.

This form of communication has, for a number of years, moved rapidly within the arena of satellite communication, in the fields of emergency communication, medicine, and even education. This has opened up the entire world to the group or team project.

Florida State University has an excellent website that addresses this topic, as well as many others, when it comes to distance learning. The interesting fact that it was produced by their Department of Criminology shows just how topic-specific these methods can be, and how vital to any given group of people. The home page is located at http://www.fsu.edu/~crimdo/courses/dl.html while the specific topic of videoconferencing and satellite delivery is found at http://www.fsu.edu/~crimdo/courses/dl10.html.This website takes the viewer from very elementary Internet skills through highly sophisticated topics. They do point out that "Universities attempting to fully utilize the Internet for distance education and/or computer-assisted learning will likely move toward desktop videoconferencing models." (Greek, C.E., 1998). The site also confirms that newer systems have introduced true videoconferencing, which requires two-way video and audio communication. This means that two or more people at different sites can see and hear each other at the same time. Videoconferencing is often more convenient and less expensive than travel, especially for a group of people. It is exciting to ponder that perhaps Nova University will be implementing these methods within the time I will still be attending! I believe we all will see astounding use of desktop conferencing, and it won’t take even five years to see widespread use of this.

  1. The Internet features a host of tools. What do the following tools enable you to do? telnet, FTP, gopher, Archie, listserv, and WWW.
    1. TELNET: A communications protocol for connecting to other computers locally or across the Internet. It’s also a terminal emulation program for TCP/IP networks such as the Internet. The Telnet program runs on your computer and connects your PC to a server on the network. You can then enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console. This lets you control the server and communicate with other servers on the network. To start a Telnet session, you must log in to a server by entering a valid username and password. Telnet is the most common way to remotely control Web servers. Telnet is also the way you can access someone else’s computer, assuming they have given you permission. (Such a computer is frequently called a host computer.) More technically, Telnet is a user command for accessing remote computers. The Web or HTTP protocol and the FTP protocol allow you to request specific files from remote computers, but you are not actually logged on as a user of that computer. With Telnet, you log on as a regular user with whatever privileges you may have been granted to the specific applications and data on that computer. (PC Webopædia Dictionary, Internet and Unix Dictionary, Whatis.com Computer Dictionary, 1998).
    2. FTP: This is the abbreviation of File Transfer Protocol, the protocol used on the Internet for sending files. Furthermore, an FTP search engine provides a form to search for files on FTP servers. You can transfer files of most any description, between computers connected via the File Transfer Protocol (FTP) command. (PC Webopædia Dictionary, 1998).
    3. Gopher: This is an Internet application protocol where hierarchically-organized file structures are maintained on servers that are also part of an information structure. Gopher provided a means for bringing text files from all over the world to a viewer on your computer. It was popular for several years, especially in universities. Gopher was a step toward the World Wide Web’s Hypertext Transfer Protocol (HTTP). With the arrival of hypertext links, the Hypertext Markup Language (HTML), and a graphical browser, Mosaic, the Web quickly went beyond Gopher. Many of these file structures – especially those in universities – still exist, and can be accessed through Web browsers. Gopher was developed at the University of Minnesota, whose sports teams are called ‘the Golden Gophers.’ Two tools for searching Gopher file hierarchies are Veronica and Jughead. The Gopher Menu at the University of Minnesota (gopher://gopher.tc.umn.edu:70/11/Other%20Gopher%20and%20Information%20Servers) is a principal starting place for searching the world’s Gopher information hierarchy. (Whatis.com Computer Dictionary, 1998).
    4. Archie: This is a program, an indexing spider, that lets you search the files of all the Internet FTP servers that offer anonymous FTP access for a particular search string. It visits each anonymous FTP site, reads the directory and file names, and indexes them in one large index. You can then query Archie, which is then checked against its index. To use Archie, you can Telnet to a server that you know has Archie on it and enter Archie search commands. However, it’s easier to use ArchiePlex, which is a forms interface on the Web. With the growth of the World Wide Web, Archie has become less important. It is perhaps most useful for serious investigators who have already tried the Web’s main search engines, or who already know that the topic of their search is likely to be found on FTP servers. (Whatis.com Computer Dictionary, 1998).
    5. Listserv: Listserv is a small program that automatically redistributes e-mail to names on a mailing list. Users can subscribe to a mailing list by sending an Email note to a mailing list they’ve learn about. A listserv automatically adds the name and distributes future Email postings to all subscribers. Petitions to subscribe and unsubscribe are sent to a special address so that all subscribers do not see these requests. These programs are also known as list servers. (Whatis.com Computer Dictionary, 1998). LISTSERV (all capitals) on the other hand, is an automatic mailing list server developed by Eric Thomas for BITNET in 1986. Many confuse the commercial product with the generic "listserv" program type. LISTSERV is marketed by L-Soft International. When Email is addressed to a LISTSERV mailing list, it is also automatically broadcast to everyone on the list. In all of these, the results are similar to newsgroups or forums, except that messages are transmitted as Email, and are only available to people on the list. (PC Webopædia Dictionary, 1998). My discussion group (not a listserv list), RMIUG, utilizes another list server software, Majordomo, which is a freeware.
    6. WWW: This acronym is short for World Wide Web. The WWW is a conglomerate of Internet servers that support specially formatted documents. The formatting is in a language called HTML (HyperText Markup Language) that provides links to other documents. It also supports graphics, audio, and video files. HTML is also heavily supported by standards, most of which finally are approved by the World Wide Web Consortium (W3C). The linking process means you can jump from one document to another by clicking on hot spots. Not all Internet servers are part of the World Wide Web, although many people think that WWW and Internet are synonymous. There are several Web browsers that are applications that make it easy to access the World Wide Web. (PC Webopædia Dictionary, 1998). The two best known browsers are Netscape Navigator and Microsoft’s Internet Explorer, although there are many others, such as Opera, a "lightweight" shareware that isn’t encumbered by as many "bells and whistles" as the two main contenders. In this author’s opinion, the WWW is the most powerful "tool" of the Internet, which is the reason for its powerful growth over the past four-plus years.
  1. Search the WWW and find a URL that explains how to cite, in APA style, electronic sources.

    One of the most difficult things I’ve done as a returning student (7/95 in my B.A., to current in my M.S.) has been to work with proper citation of electronic sources. Still, to date, there are no set standards, no absolutes. I have utilized many web sources in completing research and papers, as well as the recent 4th Edition of the APA Manual, which does address many electronic issues. Finally, there was one source recommended to me in late 1997 by a Nova peer, that has absolutely the best layout and discussion of this matter. It is "APA Style Electronic Formats," by Dr. Mary Ellen Guffey. It may be found online at: http://www.westwords.com/guffey/apa_z.html. Dr. Guffey’s site has a wealth of education-related information, beyond this document on APA citation. Dr. Guffey introduces her APA discussion with this statement:
     

    "The following formats and examples are offered as models for references that might appear in the ‘References’ section (bibliography) of a business writer’s research paper. These formats are based primarily on the Publication Manual of the American Psychological Association, Fourth Edition (1994). The APA publication, however, was compiled before many of today’s most widely used Internet protocols (http, telnet, and news) had become universally established. For citation formats more current than those featured in the Publication Manual of the American Psychological Association, I consulted Xia Li and Nancy Crane, Electronic Sources: APA Style of Citation [at] http://www.uvm.edu/~xli/reference/apa.html. I also examined Li and Crane’s Electronic Styles: A Handbook for Citing Electronic Information (Medford, NJ: Information Today, Inc., 1996). In the recommended basic formats and the examples that follow, every effort was made to maintain consistency with published APA formats. When no model format for an electronic source appeared in the APA Manual, I extrapolated a logical APA-style format." (Guffey, M.E., 1998).


    When and if another source is given to me concerning these issues, I will welcome the additional information. Meanwhile, this site by Dr. Guffey has proven invaluable in my course of study.

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    Chapter 3: Telephone Communication Hardware


     
    1. What are the functions of a call management system?
    2. Another way to describe a call management system would be "voice call control," as this type of system gives the company or individual specific control over the company phone system. It will monitor call traffic, indicate peak calling times, monitor all levels of activity, show the current number of calls in progress, and the status of the lines. A PBX (Private Branch Exchange) system, for instance, which is a switchboard within a company, is the termination point for all calls within the company. It usually has several circuits that go to the telephone company. Fourth generation, digital PBXs can provide switching for very large loads of voice and data. They can provide simultaneous transmission of voice and data, as well. The system can control the LAN. It can provide voice messaging and Email. It might even be set up for modemless switching for digital transmission. It is capable of circuit switching, non-blocking switching, store and forward abilities, and automatic alternate routing to choose the least-cost communication facility. Finally, the PBX can output this information as a station message detail recording (SMDR), such as to a call recorder. This will hold the information to be transferred to a microcomputer, for analysis by a call-accounting package software. (Donnellan, S., 1997, slides 019, 020).

       
    1. What are switches and why are they needed?
    2. The act of switching is the identifying and connecting of independent transmission circuits to form a continuous path from your telephone to the telephone you are calling, using a telephone number as an "address." Obviously, with this basic definition, the importance of the switch is to efficiently connect your device with a device of your choice. Early networks used direct connections between each pair of stations, which can be extremely inefficient. Switching allows for temporary connections between any two stations. Circuit switching is the most common form in a switched network. A central site makes the connection between two devices, and the message goes directly from one device to the other. The major disadvantage is when one circuit is busy, you cannot get the message through, as the connection cannot be made. (Donnellan, S., 1997, slides 006, 015, 016).

      In telecommunications, the switch is the network device that selects a path or circuit for sending a unit of data to its next destination. This is what sets it apart from a direct connection. A switch may also include the function of the router, a device or program that can determine the route and specify to which adjacent network point the data should be sent. In general, switches are simpler and faster mechanisms than routers – which require network knowledge and how to determine the route.

      On larger networks, the trip from one switch point to another, is called a hop. The time that a switch takes to figure out where to forward the data, is called its latency. The price paid for having the flexibility that switches provide in a network is this latency. Switches are found at the backbone and gateway levels of a network, where one network connects with another, and at the subnetwork level where data is being forwarded, close to its destination or origin. A switch is not always required in a network, such as in many local area networks (LANs), where all destinations inspect each message and read only those intended for that destination. The largest maker of network switching systems is Cisco. (Whatis.com Computer Dictionary, 1998).

    1. How is Data-over-voice accomplished?
    2. Because the 6th Edition of our textbook has eliminated this chapter three on "Telephone Communication Hardware," much of this information has been researched both online and in other books. Simplistically stated, data-over-voice (DOV) is when voice and data share the same transmission medium. The data transmissions are superimposed over the voice transmission. Author Fitzgerald (p. 107) defines the two fundamentally different types of data, digital and analog. He points out that computers produce digital data that are binary. Telephones, however, produce analog data that are sent as electrical signals like the audio waves they transfer. Data can be transmitted in the same form they are produced, through the circuit. If a network is designed to transmit phone data, it will be very competent using just analog transmission methods, while the computer emphasis for transmission would need digital methods. The good news is that data can be converted! For instance, a modem will translate digital computer data into a form that the analog telephone circuit can work with. At the receiving end, another modem can then convert the data back to digital forms for being received by another computer. The reason all of this is important is that it is far simpler to integrate voice, date, and video on the same circuit, if digital transmission is used. Digital transmission produces fewer errors, it is more efficient, it permits higher maximum transmission rates, and it has encryption abilities that make it more secure. Most long-distance companies have built telephone circuits using digital transmission for at least a decade.

      The truth of the matter is that these methods have become quite refined and a highly technical commodity in the marketplace. In a simple search engine inquiry, dozens of companies are beginning to offer data-over-voice capacities. Some of these are: Alternate Accessâ Computer Telephony Integration (CTI) of Raleigh, North Carolina, Cygnus Microsystems of Hyderabad, India, Data Voice Systems, Inc. of Louisville, Kentucky, E-Tech Research, Inc. of Fremont, California, MICOM Communications Corp. of Los Angeles, TST On Ramp of Pomona, California (who offers online instructions for setup of your DOV using ISDN, at http://www.tstonramp.com/onramp/tech/howtodovisdn.html), ZyXEL Communications of Placentia, California … literally, the A to Z in high tech connectivity, and these were just a few. While sifting through the techno-jargon on each site, it became quite evident that the actual "How-To" for integrating data and voice is much more complex than is addressed in our book. MICOM states that their product "Integrates LAN, voice/fax and legacy data traffic over a common private leased line, ISDN or private and public frame relay links for substantial cost savings," and that it provides "superior 8 Kbps ClearVoice™ technology [that] ensures toll-quality telephone conversations while consuming minimal bandwidth," and that it "allows cost-effective time-of-day WAN access and dynamic bandwidth management to meet peak multimedia traffic demands." (MICOM Marathon, 1998). Most of these sites offered similar products and services.

      For this author, this Internet find exemplifies what has become a standard for modern research on current technologies – it is absolutely vital to check current online resources to expand and update information we find in textbooks, as that information is often out-dated. My research into DOV revealed an exciting history in the making that brought the text articles to life.

    1. Discuss the legal issues surrounding cellular phones.
    Perhaps the biggest legal issue concerning cellular technology is that of cellular telephone fraud. The security system (the EPROM, or erasable programmable read only memory) can be replaced with a substitute that will allow a user to turn the wheels at random until they find another person’s security code. Until the unsuspecting victim receives a phone bill, an abundance of calls can be made by the "cell thief" on the randomly chosen phone code. This has gotten to be serious business, with some fraud perpetrators using microcomputers and special scanners to find large numbers of cellular phone codes. With these same scanners (although the Federal Government has called this illegal), it is possible to scan the frequencies – even the 870 to 890 MHz range for cell phones – and listen in on your conversations. You are unaware of this going on, and it is an activity that is impossible to stop and a law that is impossible to enforce, for all the scanners owned by individuals. (Fitzgerald & Dennis, 1998, pp. 430-431). It is, however, interesting how this scenario fits with Privacy laws! Having said that, a new search was in order.

    In an article called "Congress vs. Technology: FULL DISCLOSURE," at http://www.glr.com/awar.html, we learn this:

      "There are two distinct concepts relating to privacy. First, legal privacy, whereby your privacy is protected by law. A violator of your legal privacy may suffer some form of criminal or civil penalty if caught, and successfully prosecuted. The other privacy concept might be called true privacy. This is where your privacy is protected, because no one else has access to your private affairs. The line often gets blurred, because Congress, the courts and others grant a legal privacy that creates a bogus true privacy.   "Look at cellular phones … Since the cellular phone user is broadcasting the conversation over radio waves, no true privacy is afforded the conversation. Until 1986, cellular phone calls had no legal privacy. In 1986 Congress passed the Electronic Communications Privacy Act (ECPA). It outlawed the monitoring of cellular phone calls (except when law enforcement agencies obtained wire-tap authorization from a court). However, the ECPA is as ineffective at ensuring the privacy of cellular phone calls as the technology that broadcasts it.   "So, today, with two laws ensuring the privacy of our cellular phone calls, Congress tells us we are secure! If we believe in Congress, we are open to great risk. This situation leads to a great gap in the balance of power between those who understand the technology and those who believe in the official version of how it operates. The rapid advancement of technology widens this gap daily … If we compare the operation of technology with the conceptualization by Congress and the legal system, we find that technology is simple and straightforward. Looking at congressional understanding of privacy is like jumping into a can of worms and snakes. Privacy means keeping your information, not punishment after its been made public. Unfortunately in most circumstances, whoever violates your privacy and mis-uses the information is not identifiable (to be punished)." (Roberts, G.L., 1998).

    As with so many other arenas in new technologies, we are dealing with not only the creation and implementation of new devices and tools, as well as the severe learning curve attached to them, but also the elements of legal issues and personal ethics. Again, one’s best mechanism for support is self-inspired and self-initiated – it is that of information, a lot of timely information, and the stance that you will never, ever go into a situation unprepared. Unfortunately, this has almost become a credo of users of new technology.

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    Chapter 4: Data Communications Hardware


     
    1. What are the different types of network architectures?
      1. Host-Based Architectures
      2. Client-Based Architectures
      3. Client-Server Architectures
    1. What are the advantages of host-based networks versus client-server networks? Suppose your organization was contemplating switching from a host-based architecture to a client server architecture. What problems might you foresee, if any?
    In a client-server network, there are some important benefits that would appear to make it a more viable solution for today’s companies, versus a host-based network. In a host-based system, although it is a simple architecture, all application software AND all data are stored on one computer, and all resources are centralized. This also means that the host must process all of the messages, which can lead to an overload. Response time goes down and network managers must then spend more money to make upgrades – which always come in large and expensive increments.

    The client-server network is becoming increasingly popular. This choice shows the client and the server sharing things, with the server being responsible for the data access logic, and the client being responsible for the presentation logic. This is a scalable system, meaning that it is easy to increase or decrease the storage and processing capabilities, with costs for upgrading much more stable and less expensive. They offer other benefits, such as not being locked into one vendor, and you also aren’t locked into purchasing a certain type of microcomputer, as this architecture is compatible with many computer types. You can even link many types of computers together, in a true multi-platform way. Because there isn’t just one central computer, the system is more stable. With no central point for failure, if a portion of the network goes down, the entire thing won’t also go down!

    If a company I worked for was contemplating moving from a host-based to a client-server system, the move would probably entail many of the problems discussed here. On the downside, for instance, client-server networks are quite complex. All software has two parts: one for client, one for server. So, the writing of the software is more complex, with programmers often having to learn new languages. In an update, all clients and servers must be updated. After all is said and done, however, the central argument is one of cost. When that issue is settled for a particular company, then the next issue is the flip side of the multi-platform capacity, which is getting the software from different vendors to work together. This brings up the solution of middleware. Although the list seems to go on forever, after studying the issues, it is easy to see why client-server architecture has gained such popularity. When all of the problems have been confronted, it seems a very efficient solution especially for a larger company.

    1. What is middleware and what does it do?

    2.  
      Middleware is software that connects two otherwise separate applications. For instance, there are a number of middleware products that link database systems to a Web server. This allows users to request data from the database using forms displayed on a Web browser, and it enables the Web server to return dynamic Web pages based on the user's requests and profile. The term middleware is used to describe separate products that serve as the glue between two applications. It provides a standard way of communication between software from different vendors. It is, therefore, distinct from import and export features that may be built into one of the applications. Middleware is sometimes called plumbing because it connects two sides of an application and passes data between them. It manages the message transfer from server to client, or vice versa, so that clients don’t need to know which server houses the application’s data. There are dozens of standards for middleware, which are supported by various vendors. Each provides different functions. Any client or server that conforms to one standard can communicate with any other software that conforms to the same standard. Common middleware categories include: TP monitors, DCE environments, RPC systems, Object Request Brokers (ORBs), Database access systems, and Message Passing. (PC Webopædia Dictionary, 1998).
    1. Define a front-end processor and list the four most important functions.
    The primary function of the Front End Processor, or FEP, is to serve as an interface between the host computer and the data communication network. This network can have literally thousands of terminals or microcomputers. The FEP performs all the functions of the data link layer; controlling access to the circuit, performing error control, and formatting messages to mark the beginning and end. Some FEPs also carry out many of the functions of the network layer, such as routing messages to the correct computers, addressing, and breaking messages into smaller portions. Some very powerful FEPs also perform message (application-oriented) processing, and handle inquiries, retrieve information, and send the information to the inquiring terminal. The first type of FEP might be a nonprogrammable communication control unit designed to work with just one type of mainframe. A second form is a mini or microcomputer capable of higher-level communications functions. The four most important functions, then, of the FEP are:
      1. Serve as interface between host computer and the data communication network
      2. Perform the functions of the data link layer
      3. Perform many of the functions of the network layer
      4. Message processing
    Also, define a multiplexer, and describe which method of multiplexing you would use (TDM or FDM). Why?
    Multiplexing a data communication network means that more than one message (two or more) is sent simultaneously over the same circuit, such as two or more telephone calls are sent on the same circuit between two cities. The user is not aware of this process, and it is called "transparent." When the message is multiplexed on one end, and demultiplexed at the other end, each user’s terminal or computer thinks that it has a separate connection. The primary benefit of this process is to save money. Multiplexing reduces the amount of cable needed and the number of circuits, also. The further away from the host computer, the more expensive this would get.   TDM, or time division multiplexing means that a communication circuit is shared among two or more terminals by having them "take turns." This divides the circuit "vertically." Time is allocated even when nothing is in use, so some capacity is wasted when all is idle. FDM, or frequency division multiplexing, divides the circuit "horizontally," so that many signals can travel on a single circuit at the same time. The circuit is divided into a series of separate channels, each of which transmits on a different frequency, much like a series of TV or radio stations. Because of the difference in frequencies, there is no interference. (Fitzgerald & Dennis, 1998, pp. 92-95).   From studying the examples, I would choose an FDM system. First of all, it seems like a sleeker configuration and utilizes the components of its system with little waste, whereas the TDM system, if idle, still has time allocated to each portion of the circuit. From the perspective of most other electronic technologies, a "horizontal" architecture is always preferable, as it provides a more organized approach, whereas a vertical structure is less stable. The example that comes to mind is the authoring of data for the web, with a horizontal structure being preferable to the less usable "vertical scroll." In the FDM system, each circuit provides levels of channels that give a proprietary area for messages to travel within. It seems to me that there is less room for error in this method. The concept of "taking turns" seems to be a less stable way for machines to perform. If all low-speed circuits were to all of a sudden perform at once, it seems that the well-designated channel system of FDM would be more likely to successfully handle the sudden overload.
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    Chapter 5: Data Transmission


     
    1. What is coding and briefly describe the two most important coding schemes?

    2.  
      Just as in computer systems, the characters in data communications are represented by groups of BITS that are binary zeros (0) and ones (1). Each of these characters has a constant and common meaning. Groups of bits representing a set of characters are literally the alphabet of systems. These are called a coding scheme, or, simply, a CODE. here are two most important coding schemes. The first is the USASCII, or America Standard Code for Information Interchange, more commonly known as ASCII. It is the most popular code for data communication and is the standard on most microcomputers and terminals. There are two types of ASCII; one is based on 7-bit code, and one on 8-bit.
       
      The second scheme is EBCDIC, or Extended Binary Coded Decimal Interchange Code. This is IBM’s standard information code. It also is based on an 8-bit code. (Fitzgerald & Dennis, 1998, pp. 108-109).  
    1. In what way does frequency modulation differ from amplitude modulation?

    2.  
      Amplitude Modulation, or AM is based on the loudness or softness of the signal. One amplitude is defined as 0 (zero), and another as 1 (one). If the highest amplitude is the 1, and the lowest is the 0, then when the sending device wants to transmit a 1, it send a high amplitude, or loud, signal. This method is more susceptible to errors (noise) during transmission than is FM.

      FM, or frequency modulation, is characterized by each 0 or 1 in the modulation being represented by a number of waves per second, or a different frequency. The amplitude never varies. The main difference between the two, then, is that AM is constituted of variations in loudness of signal, while FM is made up of the signal’s variations in wave frequency. (p. 117).

    1. Are bits per second (bps) and baud rate the same thing? Please explain.
    These are not the same at all, although many people use them interchangeably. A bit is a unit of information, while a baud is a unit of signaling speed which is used to indicate the number of times per second that the signal on the circuit changes. The bit rate refers to the number of bits that are transmitted per second. (p. 119). BIT is short for Binary digit, which is the smallest unit of information on a machine. A single bit can hold only one of two values: either 0 or 1. More meaningful information is obtained by combining consecutive bits into larger units. For example, a byte is composed of 8 consecutive bits.   BAUD rate, on the other hand, is the number of signaling elements that happen each second. The word is named after J.M.E. Baudot, the inventor of the Baudot telegraph code. At slow speeds, only one bit of information, or the signaling element, is encoded in each electrical change. The baud, therefore, denotes the number of bits per second that are transmitted. For example, 300 baud means that 300 bits are transmitted each second. This is abbreviated as 300 bps. (PC Webopædia Dictionary, 1998).
    1. If a modem transmits at 2400-baud rate using QAM, what is the data transmission rate in bits per second? If the modem includes V.42bis with 4 to 1 data compression ratio, what is the data rate in bits per second you actually see?
    Our book explains (Fitzgerald & Dennis, 1998, p. 119) that QAM involves splitting the symbol (1 or 0) into eight different phases (for 3 bits) and two different amplitudes (for 1 bit), for a total of 16 possible values. Therefore, one symbol in QAM can represent 4 bits. This would mean that (2400 x 4 = 9600), using QAM, you would transfer at 9600 bps.   A V.42bis with 4 to 1 data compression ration would still only allow you to see a 33,600 data rate in bps (or, probably much less, depending on your area and state-of-art of local connection systems), as that is the maximum possible. In fact, only about 30% of North American phone lines will be able to support such high symbol rates. People using the V.34+ will still not even get the 33.6 Kbps. (p. 122-123). This also holds true for my (and thousands of others’) new 56 Kbps modem!!
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    Chapter 6: Data Link Layer


     
    1. What are the most important points to remember about each of the OSI model’s seven layers.
      1. Layer 1, the Physical Layer: this is concerned mainly with the transmission of data bits (0s and 1s) over a communication circuit.
      2. Layer 2, the Data Link Layer: this manages the basic transmission circuit that Layer 1 establishes, and makes it into a circuit that is free of transmission errors (as far as layers above are concerned). It solves the problems made by damaged, duplicate and lost messages, and it recognizes and creates message boundaries.
      3. Layer 3, the Network Layer: this performs addressing and routing, and controls the operation of layers 1, 2 and 3, which are called the sub-network. After establishing routing, it passes the packets to layer 2 (data link layer).
      4. Layer 4, the Transport Layer: this is also called the host-to-host layer or end-to-end layer, as it establishes, maintains and terminates logical connections for data transfer between end users. It can multiplex several steams of messages into one circuit, or create an inverse multiplexing to create one fast circuit out of several slow ones. It also performs flow control.
      5. Layer 5, the Session Layer: this initiates, maintains and terminates each logical session between users. It manages and structures all sessions, such as the logging on to equipment, the transfer of files, performing security checks. It performs orderly ways of ending sessions in diverse situations, as well as handling accounting so that the bill is presented to the proper party.
      6. Layer 6, the Presentation Layer: this formats the data for presentation to the user. It is set to assist the totally different interfaces on different computers. Its job is concerned with the display, formatting and editing of user input and output commands. Any function that is requested ften is placed in this layer.
      7. Layer 7, the Application Layer: this is the end user’s access to the network. Its primary purpose is to provide utilities for the application programs. The user’s program determines the set of messages and any actions taken when messages are received. This layer also takes care of things like (among others) network monitoring and management, application diagnostics, use of distributed databases, and industry-specific protocols. (pp. 423-425).
    1. a) What are the two fundamental types of errors.
      1. Human Errors
      2. Network Errors
    b) Which one do you think is easier to correct? Why?  
    Although network errors occur every few hours, minutes or seconds, and can never be totally eradicated, most errors can be prevented by proper detection and correction methods and by proper design. In reality, there are long periods that are error-free, which means that relatively few messages encounter errors. By far, it seems evident to me that human errors are more difficult to correct. There is a long list in our book for searching out and preventing common causes for error. This usually has to do in placement and configuration of hardware, and proper setup in software applications for detecting and preventing errors. I would think that a situation set up by human error might be harder to detect and correct, as all the variety of human interpretation is involved here. It is not logged, nor written down, nor is it often logical. In order to detect the error, you might have to set up an identical scenario, which probably cannot be repeated. There is, after all, no real manual available that will explain human actions – whereas usually there is copious information available in manuals, help systems, and the like, for figuring out all-things-computer.
    1. Briefly describe three approaches to error control.
      1. Error Prevention: This, as with all preventative measures, is within the control of the humans running the show! Things like shielding wires, moving cables out of the range of noise sources, re-configuring improper multiplexing techniques, avoiding echo sources, installing repeaters, or higher grade conditioned circuits, often solve many error conditions.
      2. Error Detection: This is taking measures to develop data transmission methods that have very high detection and correction performance. This is done by sending extra data with each message – added at the sender level, and mathematically re-configured at the receiver level. Three common detection methods are parity checking, longitudinal redundancy checking, and polynomial checking. Each of these adds one to many bits to the original message, and success ranges from 50% to 99.99999998%, according to our book. (pp. 140-143).
      3. Error Correction via Retransmission: This method is the simplest and most effective. Once an error has been detected, the solution is to simply re-send the message until it is received without error. This is often called Automatic Repeat reQuest or ARQ. The two types of ARQ are stop-and-wait, and continuous. In the previous, the receiver sends an ACK (acknowledgement) or a NAK (negative acknowledgement). This is a half-duplex transmission technique. With the latter, the sender doesn’t wait for an acknowledgement but immediately sends out another message. This is called a full-duplex transmission technique. Either method helps in error control, as both methods assure the eventual receipt of an error-free message. (pp. 143-144).
    1. Discuss five approaches to prevent or reduce network errors.
      1. Shielding wires and cables: Using an insulated coating is the best way to avoid such things as impulse noise, cross-talk and intermodulation noise.
      2. Changing improper multiplexing: Sometimes changing the multiplexing from FDM to TDM or changing the size or frequencies of the guardbands will eliminate many errors.
      3. Install extra repeaters: Because a message is recreated at each repeater, noise and distortions from previous circuits are eliminated.
      4. Improved maintenance of equipment: Many noise-induced errors, from such sources as white noise, jitter, and echoes, are the result of improperly maintained equipment. Poor connections and bad splicing are often the culprit.
      5. Replace common circuits with more expensive conditioned circuits: These have been certified by the carrier to produce fewer errors. (pp. 140-141).
    1. What is the transmission rate of information bits if you use EBCDIC (eight bits with one parity bit), a 400 character block, 9600 bits per second modem transmission speed, 20 control characters per block, and error rate of 1 percent, and a 30-millisecond turnaround time?
    TRIB = 7(400 – 20)(1 - .01) = 7,248 bits per second

            (400/1200) + 0.030

    J
     

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    References

    Cornell University. (1998). Cornell University’s CU-SeeMe page. Modified: May 1998. [Online]. Available: ftp://cu-seeme.cornell.edu/pub/CU-SeeMe/html/Welcome.html

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    Donnellan, Sean. (1997). COURSE NOTES based on Business Data Communications and Networking, by Jerry Fitzgerald and Alan Dennis, Fifth Edition, John Wiley & Sons, Inc. Professor at Marist College. [Online]. Available: http://maristb.marist.edu/~jzj6/@httpd/datacom/dc_notes.htm

    Dzilvelis, Steven. (1998). MS Exchange Server / Voice Mail products. Newsgroup posting: Oct. 9, 1998. Response: Obleton, Natambu. Rocky Mountain Internet Users Group (RMIUG). Home Page: http://www.rmiug.org/. [Online]. Available: Specific posting: ftp://ftp.rmiug.org/rmiug/rmiug-discuss-archive (run search).

    Fitzgerald, Jerry, and Alan, Dennis. (1998). Business data communications and networking. New York, NY: John Wiley & Sons, Inc.
              _____(1998). Business data communications and networking, Edition 5. [Online]. Available: http://tcbworks.cba.uga.edu/~adennis/fifth.htm
              _____(1998). Business data communications and networking, Edition 6. [Online]. Available: http://www.cba.uga.edu/~adennis/telecom

    Greek, Cecil E., Dr. (1998). Distance learning techniques. Florida State University course CCJ 6920: Interactive Distance Learning in Criminology, Syllabus. Updated 8/28/98. [Online]. Available: http://www.fsu.edu/~crimdo/courses/dl.html
              _____(1998). Distance learning techniques – Week 10: Videoconferencing. [Online]. Available: http://www.fsu.edu/~crimdo/courses/dl10.html

    Grochow, Jerrold M. (1996). Business Case: The corporate Intranet: Online in a big way. Data communications on the web. [Online magazine]. Issue: October, 1996. Part of CMPnet, The Technology Network. [Online]. Available: http://www.data.com/business_case/online_big.html

    Harasim, Linda; Hiltz, Starr R.; Teles, Lucio; and Turoff, Murray. (1997). Learning Networks: A Field Guide to Teaching and Learning Online. Cambridge, MA: The MIT Press.

    Guffey, Mary Ellen, Dr. (1998). APA Style Electronic Formats. Print version published in Business Communication Quarterly, March 1997, pp. 59-76. Latest online revision, August 22, 1998. [Online]. Available: http://www.westwords.com/guffey/apa_z.html

    Internet and Unix Dictionary. (1998). Definitions: Telnet. Indexed Feb. 14, 1998. [Online]. Available: http://www.msg.net/kadow/answers/t.html#telnet

    MediaGate. (1998). MediaGate Home Page: Digital Signal Processing (DSP) technology. [Online]. Available: http://www.mediagate.com/

    MICOM Communications Corporation. (1998). Home page: A Nortel (Northern Telecom) Corporation. [Online]. Available: http://www.micom.com/
              _____(1998). Marathon ® 20K Pro: Integration Multiplexer. [Online]. Available: http://www.micom.com/product/20kpro.htm

    PC Webopædia Dictionary. (1998). Home page. [Online]. Available: http://webopedia.internet.com/
              _____(1998). Definitions: Baud. Indexed Oct. 2, 1998. [Online]. Available: http://www.pcwebopaedia.com/TERM/b/baud.html
              _____(1998). Definitions: Bit. Indexed Oct. 2, 1998. [Online]. Available: http://www.pcwebopaedia.com/TERM/b/bit.html
              _____(1998). Definitions: FTP. Indexed Oct. 2, 1998. [Online]. Available: http://www.pcwebopaedia.com/TERM/F/FTP.html
              _____(1998). Definitions: listserv. Indexed Oct. 2, 1998. [Online]. Available: http://www.pcwebopaedia.com/TERM/L/Listserv.html
              _____(1998). Definitions: Middleware. Indexed Oct. 2, 1998. [Online]. Available: http://www.pcwebopaedia.com/TERM/m/middleware.html
              _____(1998). Definitions: Telnet. Indexed Feb. 15, 1998. [Online]. Available: http://www.pcwebopaedia.com/Telnet.htm
              _____(1998). Definitions: WWW [or] World Wide Web. Indexed Oct. 2, 1998. [Online]. Available:
                                   http://www.pcwebopaedia.com/TERM/W/World_Wide_Web.html

    Roberts, Glen L. (1998). Congress Vs Technology: Full Disclosure. Web search: Oct. 1998. [Online]. Available: http://www.glr.com/awar.html

    Stamper, David A. (1998). Local Area Networks. 2nd Edition. Reading, Mass.: Addison-Wesley Longman, Inc.

    VirtualPlus. (1998). VirtualPlus Unified Messaging - Voicemail, fax, e-mail, wireless. [Online]. Available: http://www.virtualplus.com/

    Whatis.com Computer Dictionary. (1998). ). Home page. [Online]. Available: http://whatis.com/
              _____(1998). What Is...Archie (a definition). Indexed Oct. 2, 1998. [Online].Available: http://whatis.com/archie.htm
              _____(1998). What Is...Gopher (a definition). Indexed Oct. 2, 1998. [Online].Available: http://whatis.com/gopher.htm
              _____(1998). What Is...listserv (a definition). Indexed Oct. 2, 1998. [Online].Available: http://whatis.com/listsrv.htm
              _____(1998). What Is...switch (a definition). Indexed Oct. 2, 1998. [Online].Available: http://whatis.com/switch.htm
              _____(1998). What Is...Telnet (a definition). Indexed Feb. 15, 1998. [Online].Available: http://whatis.com/telnet.htm

     
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